Question 1

What is the cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before pickup. Less than 48 hours in advance, a fee of 50% of the total amount applies. For any emergency, contact us directly via WhatsApp.

Question 2

What documents are required?

Accepted Answer

A valid driving licence (French or international), a passport or national ID, and a bank card in the driver's name. Additional drivers must present their own licence.

Question 3

Do you offer a shuttle service to Igoumenitsa port?

Accepted Answer

Yes! We deliver your vehicle directly to Igoumenitsa port, whether you arrive by ferry or by plane. Simply indicate your ferry or flight number when booking.

Question 4

What insurance is included?

Accepted Answer

Basic third-party insurance is included with every rental. Premium insurance (full protection, zero excess) is available as an option for €15/day.

Question 5

What is the fuel policy?

Accepted Answer

Vehicles are provided with a full tank and must be returned full. If the tank is not full on return, fuel charges will be billed at local rates.

Question 6

What is the minimum age to rent?

Accepted Answer

The minimum age is 21 with at least 1 year of driving experience. For drivers aged 21–24, a young driver surcharge of €10/day applies.

Question 7

Are pets allowed?

Accepted Answer

Small pets are accepted in some vehicles (€30 cleaning fee). Please mention this when booking or contact us via WhatsApp.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard and American Express cards. Payment is made at key handover. No online payment is required when booking.

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